Frequently Asked Questions: General & Android
Refer to the FAQs for iOS Target Devices (No Jailbreak) instead here.
What exactly is Minspy?
Minspy is a spy app that allows you to monitor phones and tablets remotely. It's stealthy and works without the phone user's awareness, hence the "spy" designation. The app supports most iOS and Android devices at present. The app offers multiple monitoring features, which you can access via your web browser. The app is useful in a wide variety of cases, including when you want to keep tabs on your children, employees, or a cheating partner. Your imagination is the limit.
How does Minspy for Android work?
Minspy for Android is a 2MB app that you install on the target device. After you install, you're allowed to hide it if necessary. The app is made to run in the background, without the user's awareness. It's small, doesn't drain the battery, or slow the phone down. As a result, it's impossible to detect. It sends monitoring data to your online account, accessible via your web browser.
Unlike many other spy apps, Minspy for Android doesn't need root. It's an advanced app that's capable of working on stock Android versions. You don't need to tinker with the target device much, if at all, to get it set up. You can set it up in minutes, without making the phone user suspicious or voiding the device warranty in any way.
After you install the app, you won't need to touch the target phone again. Minspy will auto update on schedule. If it proves to be necessary, you can even uninstall Minspy remotely with a single click via your web browser. What about Minspy for iOS devices? Read FAQs for Non-Jailbroken Target Devices for details.
Can I use Minspy from any location or device?
'Yes, you can use Minspy from any location via any internet-enabled device. You will need to have set up Minspy to work with the target device first, though. Also, note that you only receive updates when the target device is connected to the internet. If it's disconnected at present, you will need to wait to receive updates.'
On which Android devices can I use Minspy on?
Minspy will work with all Android phones and tablets with OS 4.0 and up. You will need to set up the app following the Setup Wizard's instructions.
Do I need a Minspy account to use the app?
Yes, you need a Minspy account. It's the first step of the installation process. The paid Minspy account will provide access to the app's control panel, from which you can access the various spy features.
Will there be an app icon visible on the Android phone or tablet I'm monitoring with Minspy?
That's up to you. You can choose to hide the app icon, something which might not be necessarry when you're monitoring kids. If you do choose to hide Minspy, the app icon will disappear from the app drawer as well as the installed apps list. It can't be brought up again without a special code.
Is using Minspy legal?
Minspy is a 100% legal app. But the usage of spy software may be restricted in your country. We recommend that you check your local laws before you purchase the app. For example, it's permitted in the US to use Minspy to monitor underage children or company devices issued to your employees. And you can use Minspy to monitor your personal devices. However, you will need permission from your partner before you can monitor them.
Can I install Minspy remotely?
You can install Minspy remotely for iOS devices only. Note that the solution works without a software download. The "installation" in this case refers to setting up a Minspy account and connecting it to the target iOS device. You won't be able to install Minspy remotely on Android devices. No app in the market can.
How can I install Minspy on a target Android device?
It's simple. You can refer to our installation guide for a step-by-step explanation. We'll summarize it for you here. Get a smartphone or PC ready, you'l use the device to install Minspy. Make sure you can access the target Android device for at least a few minutes.
You won't have to root the target, but you may get extra features upon rooting. Be aware that we don't recommend rooting, as it voids the warranty and makes the user suspicious. Minspy offers multiple powerful features even without root.
Next, turn on the "Allow installs from unkown sources" option in the settings on the target device. Search for the option if you don't find it.
Enable WiFi or mobile data on the target device, if necessarry. You're done! Minspy is now successfully installed. You can start monitoring Minspy by logging into your account. Refer to the iOS FAQs to learn how to monitor iOS devices with Minspy.
How can I uninstall Minspy from the Android device?
Login to the dashboard and uninstall Minspy with a single click from there. You can also uninstall it from the monitored device. Go to Phone Settings > Security, then tap on Device Administrators > Update Service > Deactivate. Finally, go back to the Settings menu. Move to Apps > Update Service. Find Minspy and tap the Uninstall option.
How do I monitor the target device after installing Minspy?
You can monitor the target device by logging into your Minspy account, which takes you directly to the online dashboard. Use any web browser to access said dashboard. The dashboard offers access to all of Minspy's monitoring features.
How do I pay for my Minspy account?
We support all the usual standard payment options. You can pay by Visa, MasterCard, American Express, Diners Club, and other major cards. If you're an international user, then use PayPal, JCB, and Giropay. Upon request, we will also accept vendor-to-vendor, purchase, and fax orders.
The payment options will depend on your country of residence.
Will my bank statement reflect a transaction with Minspy?
No, they won't! We are aware that some of our users want to stay hidden, that's the whole point of the spy app. The transaction where you order the app won't have the "Minspy" name. Instead, the Minspy developers will be shown.
What happens after I buy a Minspy monthly plan?
We'll send you an order confirmation. It's instant. Check the spam folder if you don't see it in the inbox. Occasionally, there might be a dealy. Wait for an hour before contacting us if you don't receive the confirmation. We'll straighten it out.
We also send you a welcome email, which is also instant. This contains your login information, a Minspy installation guide, and instructions on how to access the control panel. It's everything you need to know to use Minspy, essentially.
What happens if I need a refund?
Contact our customer care with your refund request. You must contact us within ten days of purchase for your request to be valid. Please check our refund policy to see if you qualify for a refund.
How often do I get monitoring updates?
By default, Minspy will update the log every 24 hours for non-rooted and non-jailbroken devices. For rooted or jailbroken devices, you can choose the update frequency and make it as less as 10 minutes.
We don't recommend setting the update frequency to more than once every 6 hours or so, though. It may drain the battery.
Does the device I'm monitoring need to be connected to the internet?
Yes, this is essential. You will receive data updates from Minspy via the internet. The connection doesn't have to be constant, but you will only receive updates when the device connects to the internet.
How many devices will I be able to monitor from my Minspy account?
If you buy the Premium plan, you can monitor a single device. If you choose a plan like Family, you'll be able to monitor several devices at once. If you want to monitor extra devices, you may have to create extra Minspy accounts.
Do I have to root a target Android phone to install Minspy?
Minspy works without root. Some of the features you can access that way are contacts, call logs, WhatsApp activity, GPS locations, notes, the calendar, and messages. Note that Minspy also works with rooted devices and may offer extra features, depending on the OS version.
Will the root process void the warranty? Is there is a way how I can reverse the process?
You will void the warranty on your device if you root it for most manufacturers. And rooting is reversible, but can be tough. Note: Minspy is a no root solution and can still monitor devices without it.
What does rooting mean?
Rooting is a process to receive root or administrator-level access to the device's operating system. Apps like Minspy sometimes need extra authority to give you access to advanced features like geofencing.
How do I tell if monitoring software has been installed on my personal device?
There are no guaranteed ways to find out if monitoring software is installed on your phone or tablet. You can try checking your phone's internal memory for suspicious files. Also, observe your phone and see if it behaves strangely. Some symptoms of hacking are frequent restarts, slow downs, and quick battery drain. A factory reset should help you get rid of any spy app.
Can you help me find my lost phone?
If you had a Minspy account and the software installed on your phone, you may still be able to trace the lost or misplaced device. Log in to the Minspy account and then check the Locations tab. Or retrieve the IMEI number from the SIM card window and then get in touch with your network operator.
I need technical support. Who do I talk to?
Please submit a ticket to us.